Privacy policy

SOM Salud Mental 360 (360 Mental Health) is aware of the importance of the current privacy and data protection regulations in place. In this regard, we care for the protection of the security, integrity, truthfulness, and confidentiality of the data provided by our patients and their family, users, clients or providers, by acting in a responsible and transparent manner.

The current privacy policy (hereinafter, “The Policy”) aims to inform you of how we collect, treat, and protect any personal data which you may provide. Likewise, we describe the purposes of the processing of personal data collected through the website https://www.som360.org/ (hereinafter, “The Web Site”), or by phone, SMS, email or postal mail. Where appropriate, details will be provided as to whether the data may be used by third parties.

In this document, we try to provide you with a description of the Policy as simple and clear as possible. We recommend you read our Policy and contact us if you have any questions.

Our policy does not regulate data processing activities of other enterprises and organizations that promote our services and/or products.

Scope of privacy policy

This Privacy Policy applies to all data provided by our patients and their family, users, providers, persons requesting information, Web Site users https://www.som360.org/, job applicants, or third parties with which we can relate and whose data are necessary for the development of our activity.

Who is responsible for the treatment of your personal data?

The one responsible for your data treatment is:

Hospital Sant Joan de Déu
N.I.F: R5800645C
Address: Passeig Sant Joan de Déu, 2 – 08950 - Esplugues de Llobregat, Barcelona
Phone : +34 93 253 21 00
Email:  hola@som360.org

How can you contact the data protection delegate of Hospital Sant Joan de Déu?

You can contact the data protection delegate of Hospital Sant Joan de Déu at the following email address: hospitalbarcelona.dpd@sjd.es

What type of information do we collect?

Hospital Sant Joan de Déu only treats such personal data that is appropriate, pertinent, and limited to the proper fulfilment of the purpose for which they were initially collected.

In example, in the case that we request information, we will collect your personal contact information, such as your first and last name, phone number, or email.  Similarly, your IP address (the number automatically assigned to the electronic device you used to access the Web Site) and your dominion name will be processed for statistical purposes. Equally, you will be able to send us your resume to apply for internal selection processes or your patient information (for example, the clinical history number), with the purpose of managing your medical-health care.

Notwithstanding the above, a specific service may require other personal data or other types of personal data, which you yourself will incorporate into the corresponding form.

Hospital Sant Joan de Déu makes you aware that you participate in la Historia Clínica Compartida de Cataluña (the Shared Clinical History of Catalonia). The information of those patients we provide assistance to will be integrated into the Shared Clinical History of Catalonia, in a manner consistent with the legal requirements and following the indications of the Departamento de Salud de la Generalitat de Cataluña (Department of Health of the Government of Catalonia). If you wish to receive more information about such, you can contact the Customer Service Unit of Hospital Sant Joan de Déu.

In any case, Hospital Sant Joan de Déu member entity of STANDARD CODE OF THE UNIÓ CATALANA D'HOSPITALS under the register number CT107, guarantees the security of the personal data you may have provided.

For what purpose do we process your data?

The data you provide us are processed for the following purposes:

  • To send our newsletter or any other information of your interest provided you have consented thereto.
  • To carry out surveys, statistics, and analysis of service quality.
  • To get to know your navigation preferences on our Web Site in order to be able to personalize and better our services, and to maintain the security of the site. That way, Hospital Sant Joan de Déu will obtain statistics that by monitoring your IP number will yield the number of page impressions, the number of visits made to the web service, the order of visits, or the point of access, among other magnitudes.

For how long do we keep your data?

If you maintain a medical-care, professional, or commercial relation with Hospital Sant Joan de Déu, the data, which you provided with these purposes, are conserved as long as such relations with us last and during the necessary years in order to comply with the legal obligations.

When will we be entitled to process your data?

We are entitled and authorized to process the information you provide us (i) when such information is necessary for the delivery of the requested information; (ii) for the management of the Web Site (and its associated services); and (iii) for the fulfilment of the legal obligations arising from European Union Law or the member States.

Hospital Sant Joan de Déu will adopt the necessary actions in order to guarantee that any personal data collected, stored and processed is treated in a lawful, loyal, and transparent manner, complying with the obligations resulting from the applicable legal system in connection with your activity. In particular, Hospital Sant Joan de Déu has established all technical means at its reach in order to avoid the loss, bad use, alteration, unauthorized access and stealing of the data, you may have provided through the Web Site. Outside the previous cases, before processing your data we will always ask for your consent. Consent will be the free, specified, informed, and unequivocal manifestation of will. You have the right to revoke the consent given without retroactive effect for any purpose at any time.

To whom do we give your data?

Your data will be given to official public bodies and private entities that, by legal obligation or operational need, must access the data for the purposes of the proper provision of medical-health care and the other previous purposes mentioned.  

Outside the previous cases, before accessing your personal data to any other private entity we will be informing you beforehand and soliciting your consent.

What are your rights in regards to the processing of your data?

You have the right to obtain information about the processing of your data by Hospital Sant Joan de Déu. In particular:

  • You have the right to access your personal data in order to know which is being processed, as well as to request the rectification of inaccurate data or, if applicable,  request its elimination when – among other motives- the data is no longer necessary for the purposes they were collected for.
  •  In certain circumstances, you are able to request the limitation of the processing of your data, in which case we will only keep them for the exercise or defense of claims.
  • In certain circumstances and because of motives related to the particular situation, you are able to oppose the processing of your data. The Hospital Sant Joan de Déu will cease the processing of your data, except for compelling legitimate reasons or in the exercise of legal defense.
  • You will have the right to portability, that is to say, to have your personal data transmitted directly to another data controller in a structured, commonly used and machine-readable format, where technically possible.
  • You have the right to not be the object of a decision based uniquely on the automated processing of your personal data.

You can exercise the rights stated by sending an email to the following email address hola@som360.org

We will be responding to your petitions as soon as possible and, in any cases, within one (1) month of receiving your request. In certain circumstances, the period may be extended to two more (2) months, in which case we will be informing you in due course within one (1) month of receiving your request.

If you think that the processing of your personal data violates the data protection regulations, or if you believe we have not satisfied the exercise of your rights, you can file a complaint (present a complaint before the) with the competent supervisory authority according to your place of residence. In this sense, you can consult different supervisory authorities at the Agencia Española de Protección de Datos (Spanish Data Protection Agency) web site.

In any case, before initiating any complaint we implore you contact us immediately through email or by visiting la Unidad de Atención al Usuario (Customer Service Unit) of Hospital Sant Joan de Déu, Passeig Sant Joan de Déu, 2 – 08950 - Esplugues de Llobregat, Barcelona, with the purpose of attempting to solve the discrepancy in an amicable manner.

Do you have the right to withdraw your consent?

Yes, at any time, you may withdraw your consent to the processing of your data for one or more of the purposes indicated above and for which you have given your consent. You may exercise this right by contacting la Unidad de Atención al Usuario (Customer Service Unit):

Hospital Sant Joan de Déu
N.I.F: R5800645C
Address: Passeig Sant Joan de Déu, 2 – 08950 - Esplugues de Llobregat, Barcelona
Phone: +34 93 253 21 00
Email: hola@som360.org

Is there the option to modify the current privacy policy?

Hospital Sant Joan de Déu reserves the right to modify the current Privacy Policy in order to adapt it to new legislations or jurisprudential and to respond to organizational and health care sector changes. We will not limit the rights, which belong to you with the change of the current Privacy Policy, nor will we make substantial modifications on it without informing you beforehand. We will publish all modifications of the current Privacy Policy on this page and, if they are to be significant, we will release a more detailed notification (for example, we would send you a notification by email if the modification were to affect certain aspects and – in exceptional cases- we would also once again request your consent).

Last updated: July 2020