QualityRights Training: Transforming Services and Promoting Human Rights

The World Health Organization's (WHO) QualityRights initiative aims to improve the quality of care and support provided in social and mental health services, and to promote the human rights of people with psychosocial, intellectual or cognitive disabilities worldwide.

The training and guidance modules of the QualityRights initiative aim to increase knowledge, skills and understanding among key stakeholders on how to promote the rights of people with psychosocial, intellectual or cognitive disabilities, as well as improve the quality of services and support provided in the field of mental health and other related areas, in line with international human rights standards and, in particular, the United Nations Convention on the Rights of Persons with Disabilities and the recovery approach.

The aim of this module is to help participants discuss and decide what steps are needed to transform services toward a recovery-oriented strategy that respects human rights. Part 1 addresses service culture, vision, and leadership, while Part 2 focuses on developing and implementing an improvement plan to transform services. Although Part 1 training can be delivered across all social and mental health services, Part 2 is based on the results of a quality of care and human rights assessment conducted in a service using the QualityRights assessment tool and methodology, and focuses on the specific areas for improvement within that service.